This module prepares your organization for each stage of the process, from developing your reporting system to responding to complaints. Reporting structures, response systems, fact-finding, and practices centered around resolution and healing enable your organization to process complaints with intentionality and care, thus embodying the words of the Talmud: 

.ותהא מחשב דברים כענין. ואומר על ראשון ראשון ועל אחרון אחרון. והוי מודה על האמת
“Listen carefully to the words of your friend; be not hasty to answer but give proper thought to your words. Speak of the first [point] first and of the last [point] last, and admit the truth.” (Babylonian Talmud, Derekh Eretz Zuta 2:2) 

Developing fair, clear, and accessible response policies helps your organization respond to complaints in a compassionate, trauma-informed manner, upholding your values and desired culture.